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FAQs, Frequently Asked Questions

▶ Q: If I have a question can I contact you by phone??
A: Contact Us By Ph: (212) 244-5505 Monday- Friday, 9:00 a.m. to 5:00 p.m. EST. By Email:

▶ Q: How Do I Order ??
A: Order Online at
Browse or search for desired items. Enter them into your shopping cart by clicking the"add to shopping Cart" button. If done shopping, proceed to checkout by clicking the "Proceed to Checkout" button and securely enter you shipping, payment information then select your shipping options.
Once you click the "Place your order" button your order is complete and your payment is processed. You will receive an email with your order confirmation. We email you your tracking information after your order is shipped. You can also check My Account.

Ordering by Phone:
1-212-244-5505 Mon. to Fri., 9AM to 5PM, EST.


▶ Q: I'm having trouble trying to place your order at checkout, what do I do now?
A: Please contact Customer Service at 212-244-5505 or

▶ Q: If there are any problems with my order, will I be informed??
A: If there are any problems with your order (i.e. an item is out of stock, your credit card information was invalid, etc.), you should receive an email or a phone call from us.


▶ Q: How long does it take for me to get my order? ?
A: Please allow a minimum of 7-10 business days to receive your order in the continental USA.
International orders require an additional 3-5 days for processing, in addition to shipping times.


▶ Q: What type of payment do you accept?
A: We accept Paypal, and all major credit cards including Discover, Master Card, Visa, and American Express.

▶ Q: Can I ship items to another address other than my billing address?
A: You would like to send someone BeanSafe as a gift?! Wonderful!
We will be happy to ship to another address provided on the form. We reserve the right, for security purposes, to only ship to the credit card billing address. You may be contacted by a customer service representative.


▶ Q: Is your web site secure?
A: Yes, provides a secure online shopping experience. Credit cards and addresses are encrypted before transmission over the Internet.
Currently, our server uses Secure Socket Layer (SSL) to utilize the RSA encryption process to encrypt the information, send it over the Internet, and decrypt the information at the receiving end so that people can read it.


▶ Q: How else may we assist you?
A: If you have further questions about the privacy policy, please contact us at or 212-244-5505 Mon-Fri, 9:00 a.m. to 5:00 p.m. EST.
Thank you and we hope you enjoy your BeanSafe! Before you make your coffee, respect your bean. Store them in a BeanSafe for the best brew you’ll ever have.